Triage on arrival
Category, priority and owning team, set as the ticket lands: rules first, the model when the rules are unsure.
Solutions · IT service desk
AI agents for the IT service desk
TicketIQ takes the first mile of every ticket: it triages, folds duplicates, routes and drafts a grounded answer, and a person makes the call.
What it does
What the agents do
Duplicate and storm folding
The tenth report of an outage joins the first instead of becoming ten more cases.
Grounded answers
Replies drafted from your own resolved tickets and knowledge base, each with a confidence band.
Knowledge that maintains itself
Articles drafted from resolved tickets, published only after a person approves.
Proactive alerts
Trends and SLA-breach risk raised before the escalation.
Service desk reporting
Volumes, resolution time, SLA attainment and first-contact resolution.
Works with
Systems it connects to
Plus any other system over MCP, OpenAPI, OData or SQL.
- ServiceNow
- Jira
- Zendesk
- Freshservice
- Microsoft Teams
Agents
The agents you get
Each task is set to answer only, draft for a person, act with approval or act on its own.
- Liya
- Liya Triage
- Liya Correlate
- Liya Resolve
- Liya Scribe
- Liya Sentinel
Questions
Common questions
Does TicketIQ replace ServiceNow or Jira?
No. It works alongside them over their own APIs, so agents and requesters keep working where they work today.
Can it act without a person?
Only where you allow it. Each task is set to answer only, draft for a person, act with approval or act on its own.
Documentation: https://liyagent.com/docs/service-desk