Agent catalogue

Every agent you can run on day one

Pre-built agents for five parts of the business, starting points in the console, and your own agents for any system.

Pre-built

Agents that ship with Liyagent

Agent	What it does
Liya	The service desk co-pilot: summary, sentiment, similar cases and a drafted reply.
Liya Triage	Triages each ticket: intake, category, priority and team, rules first and the model when they are unsure.
Liya Correlate	Finds duplicates among open tickets and detects incident storms.
Liya Resolve	Retrieves past resolutions from the knowledge base.
Liya Assign	Assigns the team and SLA from category and severity.
Liya Scribe	Drafts knowledge-base articles from resolved tickets.
Liya Review	Grades every closed case against a fixed, published rubric.
Liya Sentinel	Watches trends and SLA-breach risk and raises proactive alerts.
Liya Diagnose	Clusters recurring failures and names the likely cause.
Liya HR	Employee self-service: time off, holidays, profile and HR policy, answered as the employee.
Liya Onboarding	Runs a new hire's onboarding checklist and files their access requests.
Liya for SAP	Plain-language SAP maintenance, purchasing, orders, stock, invoices and FSM dispatch.
Liya for Salesforce	Answers from Salesforce as the asker and runs Flows and actions, with writes held for approval.
Liya Finance	Matches invoices to purchase orders, flags variances and holds mismatches for AP.
Liya Meeting	Live answers to questions asked in meetings, after everyone is told Liya is listening.
Your own agent	Built in the console for any system: instructions, model, tools, sub-agents, guardrails and budget.

Starting points

Ready-made definitions you can open, change and add in one click.

Proposes category, severity and owning team for an incoming ticket.

Drafts the reply to the requester, grounded in past resolutions.

A second-opinion pass over tickets about to breach or escalate.

Looks across many tickets for the shared cause behind them.

Turns a resolved ticket into a reusable knowledge article.

Build your own

Connect it to Teams, Google Chat, web chat, the employee workspace or any channel through the API.

Its id becomes its permanent key in budgets, policies and the audit log.

Plain-language instructions and any model from a provider you have connected.

Ready-made connectors, any MCP server, OpenAPI operations or your own code, and sub-agents.

Who may use it, a budget and run limits, with every step in the audit trail.