Server#
| Setting | Default |
|---|
TICKETIQ_HOST / TICKETIQ_PORT | 127.0.0.1 / 8787 |
TICKETIQ_ADMIN_USER / TICKETIQ_ADMIN_PASSWORD | admin / ticketiq (loopback only) |
TICKETIQ_DATA_DIR | data |
TICKETIQ_COOKIE_SECURE | auto |
Agents#
| Limit | Value |
|---|
| Instructions size | 50,000 bytes |
| Max iterations (managed agent) | 10 by default, at most 100 |
| Delegation depth | 3 by default, at most 5 |
| Wall-clock deadline per run | 300 seconds by default, at most 3600 |
| Tool calls per run | 50 by default, at most 500 |
| Run as | agent by default, invoker required for per-user connectors |
| Agent writes on a newly added MCP server | Require approval |
| Agent credential lifetime / access token lifetime | 90 days / 1 hour |
| Playground attachments | 5 files per message (images 5 MB, documents 10 MB), kept 7 days |
| Webhook HMAC timestamp tolerance | 300 seconds |
| Loop guard auto-disable | Off. When switched on, after 3 refused windows in a row |
Service desk#
| Setting | Default |
|---|
| SLA hours P1 / P2 / P3 / P4 | 4 / 8 / 24 / 72 |
TICKETIQ_DEDUP_THRESHOLD | 0.72 |
TICKETIQ_DEDUP_REVIEW_BAND | 0.04 |
TICKETIQ_DEDUP_CROSS_CATEGORY_MIN | 0.82 |
TICKETIQ_DEDUP_WINDOW_HOURS | 336 |
| Reports before auto-P1 | 6 |
TICKETIQ_KB_QUOTE_THRESHOLD / TICKETIQ_KB_RELATED_THRESHOLD | 0.76 / 0.66 |
TICKETIQ_KB_QUARANTINE_AFTER_DISLIKES | 3 |
Semantic cache#
| Setting | Default |
|---|
| enabled | false |
| threshold | 0.95 |
| ttl_s | 604800 (7 days) |
Mail#
| Setting | Default |
|---|
TICKETIQ_MAIL_HOST / TICKETIQ_MAIL_PORT | 127.0.0.1 / 2525 |
| Message size | 5 MB |
| Relay port | 25 |
Other#
| Limit | Value |
|---|
| Custom policy templates | 100 |
| Audit export rows per request | 10,000 by default |
| Secret resolution cache | 5 minutes |