TICKETIQ

Use the semantic cache for repeat questions

Turn on the semantic answer cache, verify an answer with a thumbs-up, and watch a reworded question get answered without a model call.

After reading this page you will be able to:
  • Enable the cache for a tenant
  • Create a verified entry
  • Confirm a cache hit and purge it
Beginner15 minService deskDockerTeams

Prerequisites

  • A running Liyagent instance where Liya answers questions (a model is configured).

Steps

  1. Turn the cache on.
    curl -b cookies.txt -X PUT http://127.0.0.1:8787/api/semantic-cache \
  -H "Content-Type: application/json" -d '{"enabled": true, "threshold": 0.95, "ttl_s": 604800}'
  2. Ask Liya (web chat or Teams): How do I reset my VPN token?
  3. Give the answer a thumbs-up. It is now a verified entry: GET /api/semantic-cache/entries.
  4. Ask it differently: What's the way to reset the token for VPN? The answer arrives immediately. The usage row shows no model tokens.
  5. Give that answer a thumbs-down. The entry is dropped at once, and the next ask goes to the model.
  6. Purge everything when done: POST /api/semantic-cache/purge with the body {}.
Note

An entry is only served if your own retrieval returns every source the answer used, with the same content. Change a source article and the cache steps aside.

Next steps