# Liyagent documentation

Build, connect and govern service-desk agents with Liyagent, the agent platform.

<section class="hero">
<div class="eyebrow"><span class="dot"></span>TICKETIQ DOCUMENTATION</div>
<h1>Service-desk agents you can run, trace and govern.</h1>
<p class="lede">Liyagent takes tickets in from Teams, email, Jira and ServiceNow, triages and routes them with the Liya agents, answers repeat questions from knowledge you trust, and puts every model call behind one governed gateway.</p>
<form class="ask-liya" data-liya-form role="search" aria-label="Ask Liya about the docs" data-testid="docs-ask-liya">
<label class="vh" for="ask-liya-q">Ask Liya a question about Liyagent</label>
<svg viewBox="0 0 32 32" aria-hidden="true"><path d="M16 3 L19 13 L29 16 L19 19 L16 29 L13 19 L3 16 L13 13 Z" fill="none" stroke="currentColor" stroke-width="2.4" stroke-linejoin="round"/><circle cx="16" cy="16" r="2.6" fill="#ff5b1f"/></svg>
<input id="ask-liya-q" type="text" maxlength="500" placeholder="Ask Liya a question" autocomplete="off">
<button type="submit">Ask</button>
</form>
<div class="ask-try"><span>Try:</span>
<button type="button" data-liya-ask="How do I connect Jira?">How do I connect Jira?</button>
<button type="button" data-liya-ask="Set a monthly token budget">Set a monthly token budget</button>
<button type="button" data-liya-ask="Deploy on a VM with Docker">Deploy on a VM with Docker</button>
</div>
</section>

<h2 class="vh">Choose where to start</h2>
<div class="path-cards">
<a class="path-card" href="/docs/get-started"><div class="k">Path 1</div><h3>Build a new agent</h3><p>Run Liyagent, sign in, create a managed agent with instructions and a model, and try it in the playground.</p><span class="go">Get started →</span></a>
<a class="path-card" href="/docs/get-started/set-up-your-agent"><div class="k">Path 2</div><h3>Govern existing agents</h3><p>Point agents you already run at the gateway and put budgets, guardrails, policies and the audit log around them.</p><span class="go">Set up your agent →</span></a>
</div>

<h2 class="home-h2">Popular across Liyagent</h2>
<div class="cards three">
<a class="card" href="/docs/get-started/quickstart"><div class="k">Get started</div><h3>Quickstart</h3><p>From a clean checkout to a triaged ticket on your laptop in about ten minutes.</p></a>
<a class="card" href="/docs/ai-gateway/create-guardrail"><div class="k">AI Gateway</div><h3>Create a guardrail</h3><p>Mask PII, block prompt attacks and deny topics on the way in and out of a model.</p></a>
<a class="card" href="/docs/connect/teams"><div class="k">Connect</div><h3>Microsoft Teams app</h3><p>Build the Liya app package and put the agent in front of your users in Teams.</p></a>
<a class="card" href="/docs/service-desk/known-issues"><div class="k">Service desk</div><h3>Known issues and duplicates</h3><p>Fold repeat reports into one ticket and tell every reporter when it is fixed.</p></a>
<a class="card" href="/docs/ai-gateway/model-chain"><div class="k">AI Gateway</div><h3>Model chain and fallback</h3><p>Choose which failures move a call down the chain and which never should.</p></a>
<a class="card" href="/docs/monitor/audit-log"><div class="k">Monitor</div><h3>Audit log</h3><p>Query who did what, verify the hash chain and export an evidence bundle.</p></a>
</div>

<div class="newhere"><p><strong>New here?</strong> Read <a href="/docs/overview">What is Liyagent?</a> for the ten-minute tour of agents, the gateway and the service-desk pipeline, then try a <a href="/docs/labs">lab</a>. Building an integration? The OpenAPI schema is served at <a href="/openapi.json"><code>/openapi.json</code></a> and summarised in the <a href="/docs/reference/api">API overview</a>.</p></div>

<section class="help-band">
<div><h2>Need a hand?</h2><p>Talk to the team about a rollout, or ask other builders in the community.</p></div>
<div class="btns"><a class="btn-orange" href="mailto:sales@liyagent.com">Contact sales</a><a class="btn-ghost" href="https://www.linkedin.com/company/liyagent" target="_blank" rel="noopener">Community</a></div>
</section>
